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Frequently Asked Questions

Booking & Lessons

How do I book a session?

You can book directly through our website. Once you select a time and complete the payment, you will receive a confirmation email with your unique lesson link.

What platform do we use for classes?

We use Google Meet. You don’t need a paid account to join; just click the link in your confirmation email at the start of our session.

I’m a complete beginner. Can I still take lessons?

Absolutely! We tailor every lesson to your current level. Our “Getting to Know You” form helps us prepare the right materials before we even meet.

Payments & Refunds

Which payment methods do you accept?

We accept all major credit cards and Stripe. All transactions are processed in USD.

What is your refund policy?

We offer refunds on unused lesson bundles upon request within 30 days of purchase. However, we do not offer refunds for lessons that have already been completed.

Is my credit card information safe?

Yes. We use industry-standard encryption through our payment processors. Words to Wander, LLC never sees or stores your full credit card details.

Cancellations & Timing

What if I need to cancel or reschedule?

We have a 24-hour cancellation policy. If you notify us at least 24 hours before your lesson, we can reschedule at no extra cost. Cancellations made with less than 24 hours’ notice are non-refundable.

What happens if I am late to class?

Your teacher will wait in the classroom for 15 minutes. If you arrive within that window, we will have a shortened lesson ending at the original scheduled time. After 15 minutes, the lesson is considered a “No-Show.”

How do time zones work?

Our booking system automatically detects your local time zone. The time you see on the calendar is your local time.

Privacy & Security

How is my personal data used?

You can book directly through our website. Once you select a time and complete the payment, you will receive a confirmation email with your unique lesson link.

Are lessons recorded?

We use Google Meet. You don’t need a paid account to join; just click the link in your confirmation email at the start of our session.

Learn practical English from wherever you are so you can venture with ease and confidence. Offering self-paced and live virtual classes to wanderers around the globe.